Service or Product | Domain & Technology |
|---|---|
| GSM Environment | GSM Environment with integration into the Intelligent Network to deliver a Genesys Enterprise Call Routing Platform Call Center Solution for the largest Cell Phone Service provider in South Africa. Development of Bespoke Solutions to manage the services of cellphones to GSM Network |
| Call Centre Implementation & Optimisation & PBX markets | Multi-national communication companies, from requirements gathering through design, development & into operations for the global market. |
| Project Manager | Avaya Aura Contact Centre Suite, with IVR Self Service, Back-End & Integration Intelligent Routing |
| Project Manager | Genesys/Avaya Virtual Call Centre - 7 site/countries, 5 continents |
| Project Manager/Technical | EMS - Consulting and Solution Crafting |
| Project Manager/Technical | GSM - Bespoke Hardware & Software Development |
| Project Manager | Business Consulting |
| Project Manager | Genesys/Avaya Call Centre - 2 nodes |
| Project Manager | Communication Infrastructure - Multi-node IP Telephony migration |
| Project Management | Infrastructure - Data Centre, Telephony, Wireless, LAN/WAN and Civils |
| Project Management | Infrastructure - Point of Sale, GSM/Satellite |
| Project Management | Infrastructure - IP Telephony and MPLS, Voice Loggers, Integration |
| Programme management | GSM – eGain Knowledge Implementation – Call Centre & Web Channels |
| Project management | GSM – Genesys Voice Call Back & Outbound Call Centre |
| Project management | GSM - Outbound Call Centre (Pilot) |
| System Engineer - Proposal | Traffic Ticketing & Management - Communication Tech & Data |
| Project management | GSM - Genesys Enterprise Call Routing Platform for Inbound Call Centre utilising SS7 integration |
| Bus Analyst & System Engineer | Tourism - GPS Media product |
| Project management | Statistical Data Base - Oracle Data Migration |
| Feasibility & Proposal | Communication Infrastructure - Wireless & Land Based |
| Proposal | Internet Managed Access - Cisco Solution |
| Project management | CRM - Oracle Data Migration (Siebel) |
| Integration Test management | CRM - System Integration Test & QS |
| Business Manager | Communication - R&D Software Dev & Support & QS |
| Business Manager | Communication - PBX Network Management System |
| Proposal | Communication - Payphone Network Management System |
| Development Manager | Communication - R&D Software Dev & Support & QS |
| Product Support management | Communication - R&D Software Dev & Support & QS |
| Software Development | Communication - PBX Software Dev & Support |
| Quality management | Manufacturing - Implementation of Quality Systems (QS) |
